How many times have you kicked yourself for how you said something or how it was received? Your intentions may have been good, but the other person ended up feeling hurt or angry or worse. You ask yourself, “What could I have said so no one had hurt feelings?” You know you are not responsible for their hurt. They misinterpreted what you said, and have experienced it as pain. Still, you wonder how it could’ve been better, and how you could have effective communication.